BioTouch Tips and FAQs Follow
Important Notes:
- Uploading the User file from the PC will overwrite any existing users on the clock that have corresponding User ID.
- Uploading the User file from the PC will not overwrite any existing users that are not in the user file but on the clock, ie, the user file doesn't have User# 10 but User# 10 was manually entered on the clock.
What is the max length of the User Name?
- 16 Characters (including blank spaces)
What is the max length of the Dept. Name?
- 10 Characters (including blank spaces)
How many shifts can the BioTouch handle?
- 6 - Shifts 1 through 5 and “No” for Shift Ø or a “Null” value. Note: setting a User’s shift to “no” will disable punch highlighting on their time card (for punches outside of their normal acceptable range).
Can I enter a shift name from the PC?
- Yes (using the Setup file)
What is the max length of the Shift Name?
- 10 Characters (including blank spaces)
Can I have multiple BioTouch clocks?
- Yes. Make sure you give each clock a
different Device ID (Setup> COMM Set> Device ID) The Device ID allows the clocks to identify which files to use. The clocks will automatically choose the correct files based on the Device ID.
Can employees punch in on one clock and punch out on another clock?
- If your company has multiple BioTouch clocks your employees must always punch on the same clock since the punch data is not shared between clocks.
Can the BioTouch automatically adjust the time for DST?
- No, you must manually change the time on the clock. (see "Setting the Time")
What version of Microsoft Excel will BioTouch work on?
- Excel 2003 and newer.
How do I back up the data and settings of my BioTouch?
- Simply download the files to your USB Stick. We recommend copying these files to a folder on your PC and naming it something like "BioTouch Bkup Files".